topic Re: Overcharged in Get Support

Overcharged

CGiannikos — Sun, 25 Aug 2024 23:36:59 GMT

Account charged twice the last few months, support needed

Re: Overcharged

slusagm — Sun, 25 Aug 2024 23:38:53 GMT

did you just plan more for last couple months or you see 2 transactions on your credit card on each month for last couple months?

if you just got charged more, almost double, then it is due to the fact that PM ends the old rewards system and moved everyone to Public Points, to collect points instead of save money up front

if you really see 2 transactions for each month for last couple months, then ask PM to check. You just need to open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Chalupa_Batman — Sun, 25 Aug 2024 23:39:12 GMT

Hello @CGiannikos

First and foremost, reach out to your bank or credit card company to make sure they are actual charges and not pending charges. If your bank confirms they are charges, then create a ticket to a CS Agent to refund you.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Meow — Sun, 25 Aug 2024 23:50:05 GMT

Do you SEE those extra charges as available funds on your PM account?
If Yes, leave them there as funds will be used on next renewal.
If NO, open a ticket and ask for: #1 Explanation, #2 refund.

Re: Overcharged

GChappy — Mon, 26 Aug 2024 14:16:28 GMT

Yep same here, double paid for August. Still waiting for a response on my ticket I submitted yesterday, this is not good

Re: Overcharged

slusagm — Mon, 26 Aug 2024 14:18:04 GMT

@GChappy

check the inbox in the Community here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if you don't see agent's response message them again this morning

Re: Overcharged

CGiannikos — Tue, 17 Sep 2024 23:15:59 GMT

I flagged it with my bank and they reversed the charges. Public mobile has sadly yet to acknowledge the screw up