topic Re: Failed Number Porting - Did I Lose My Old Number? in Get Support

Re: Failed Number Porting - Did I Lose My Old Number?

MasDar — Sun, 18 Aug 2024 01:32:54 GMT

I made a mistake when I use Transfer Lucky Mobile Phone number to PM. I thought I could have two lines on my account and I did not know by transferring phone number I will lose my PM phone number. I wish the could explain it to me at beginning that I cannot have two lines in one account.

I do not know how i cna get my old phone number back.

Re: Failed Number Porting - Did I Lose My Old Number?

slusagm — Sun, 18 Aug 2024 01:35:18 GMT

@MasDar

PM is one account one line. If you need a second line, you use another email to create another account

I think there were people made the same mistake but PM able to help. So, just open ticket with them and they can fix it

Use the orange chatbot icon on lower right to open ticket. Type Submit ticket to start, select Contact Us and login and you can then open ticket with them

Or if Chatbot is confusing, then just message PM, write them the situation and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed Number Porting - Did I Lose My Old Number?

Andy85 — Mon, 19 Aug 2024 18:49:07 GMT

Hi @MasDar,

This occurred to me in the past. It took a little while to regulate but it got resolved with the help of customer support. I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

Re: Failed Number Porting - Did I Lose My Old Number?

MasDar — Mon, 26 Aug 2024 12:53:17 GMT

why PM doesn't want to solve problem?

Under profile -Transfer option should we be careful and highlight warning message that you are going to lose your other line?

If I was warn by PM than I never had this headache.

Please fix your interface.

Re: Failed Number Porting - Did I Lose My Old Number?

softech — Mon, 26 Aug 2024 12:56:45 GMT

@MasDar

have you reach out to PM support regarding the issue? They could be able to give you back the number

Why PM does not learn from our mistakes?

MasDar — Mon, 26 Aug 2024 13:03:04 GMT

Hi all

I am wondering why PM doesn't tell their customers that one account can not hold two lines.

Second, why when we want to transfer a line to our account under profile transfer option doesn't give us a warning message that be careful and make sure we are not doing a mistake to lose our line by taking this action?

If lots of customers had this issue than why PM doesn't solve the problem?

Thank in advance

Re: Failed Number Porting - Did I Lose My Old Number?

MasDar — Mon, 26 Aug 2024 13:13:33 GMT

Thank you 🙏

I did but it was very hard.

First I did not know that I have to issue a ticket and than .... Lots of headache man.

Thank

Re: Failed Number Porting - Did I Lose My Old Number?

slusagm — Mon, 26 Aug 2024 13:35:38 GMT

what did PM say? they are going to give you back the old number?

if that is the case, then all you need to do after is open a new account and port in the number you want to come to PM or ask PM to help you to assign that number to the new account

Re: Failed Number Porting - Did I Lose My Old Number?

MasDar — Tue, 27 Aug 2024 17:39:56 GMT

Yes PM did slove my problem by reversing the process. But I couldn't sleep for 4 days.

If and only if the public mobile had a warning pop-up message that I am going to loss my PM phone number by porting in a new number than I could stop right way.

Re: Failed Number Porting - Did I Lose My Old Number?

MasDar — Tue, 27 Aug 2024 17:42:04 GMT

I did not know PM is one account and one email address for only one line.

This is not clear in the website.