topic Re: no service in Get Support

no service

Incorrect1 — Mon, 26 Aug 2024 12:19:28 GMT

it has been 11 days paying for a service i can not get,a text was sent to me that an agent would call me but that was 6 days ago and still nothing,is customer service this bad?

Re: no service

softech — Mon, 26 Aug 2024 12:46:27 GMT

@Incorrect1

have you opened a ticket with PM support yet? did you check if PM support replied yet?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but it has been too long, better to send PM support another message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: no service

eddieO — Mon, 26 Aug 2024 12:51:02 GMT

@Incorrect1 no, it's usually not.

Try reaching out to them again and keep an eye on your inbox for notifications of a new message from them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)