topic Re: Activate sim in Get Support

Activate sim

Deanna888 — Mon, 26 Aug 2024 02:38:35 GMT

Hi I received my sim in the mail and downloaded the app. How do I activate and transfer the number? It is asking me to pay again.

Re: Activate sim

slusagm — Mon, 26 Aug 2024 02:39:48 GMT

if you login on the app, it shouldn't ask you to pay agian. It should ask you to put in the sim number and then it will give you a choice to get new number or port

if you don't see that and it asks you to pay, then ask PM to check for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate sim

Andy85 — Mon, 26 Aug 2024 02:41:04 GMT

Hi @Deanna888,

Here are the general steps to activate your account:

This is an article that might be helpful in providing more details on the activation process: https://www.publicmobile.ca/en/qc/get-help/articles/transfer-your-number

I would suggest following it throughout your activation and let us know if you have any further questions 🙂

Re: Activate sim

Deanna888 — Mon, 26 Aug 2024 02:54:40 GMT

It didn’t give me a port option. Just pick a number. Now I have a number

Re: Activate sim

slusagm — Mon, 26 Aug 2024 02:56:05 GMT

it's ok. Activate the new number first. After activation, test calls and text and data. When they all work, go to My Account, Profile and click Transfer Phone number and you can then put in the number you want to port there and start the port request then

Re: Activate sim

BKNS27 — Mon, 26 Aug 2024 03:07:00 GMT

@Deanna888

I help a friend port his number over from Fido last Thursday. It is in step 5 before the last step (step 6).

You will need to contact a CS_Agent for help if you wait to port your number over.

Your old SIM will continue to work so leave it in your phone once the porting process restarts.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate sim

Deanna888 — Mon, 26 Aug 2024 03:19:56 GMT

Thanks all. So ported started and I replied yes to my old carrier to port. Is that it? I can put see sim in now?

Re: Activate sim

BKNS27 — Mon, 26 Aug 2024 03:27:03 GMT

@Deanna888

Porting will take about 45 minutes to 2 hours to complete. Your old SIM will continue to work until porting is completed. When you see SOS on your phone then porting is completed.
Now power off your phone then switch to the PM SIM and power back on your phone and that is it.

Re: Activate sim

Ddddddddd8888 — Mon, 26 Aug 2024 03:58:11 GMT

The sim said sos. Put new sim in and it’s not my number. Do I need to configure something?

Re: Activate sim

Ddddddddd8888 — Mon, 26 Aug 2024 04:01:12 GMT

Hi! The old Fido sim stopped working so I put the new Public one in. It’s not the number I ported? Is there another step?

Porting problems

Ddddddddd8888 — Mon, 26 Aug 2024 05:45:21 GMT

Hi! So did all the steps to port and old sim showed SOS.

put the new PM sim in and it’s still using the temporary number.

restarted phone

Re: Porting problems

Ddddddddd8888 — Mon, 26 Aug 2024 04:34:50 GMT

Also when calling the number I ported it’s not in service.

Re: Porting problems

computergeek541 — Mon, 26 Aug 2024 05:46:36 GMT

@Ddddddddd8888 wrote:
Hi! So did all the steps to port and old sim showed SOS.
put the new PM sim in and it’s still using the temporary number.
restarted phone

Assuming that your device is comaptible with Public Mobile, this is an likely an account set up issue and a Public Mobile csutomer support agent would need to be contact to resolve this. Please use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html