topic Re: No signal all day in Get Support

No signal all day

LiviaH — Mon, 26 Aug 2024 00:08:30 GMT

Good day,

I have had no cellphone signal all day. I am in Vancouver, BC. Has anyone experienced the same issue? If yes, do you know why and how to fix it? Thank you in advance!

Re: No signal all day

slusagm — Mon, 26 Aug 2024 00:10:15 GMT

no signal at all? no voice and no data?

did you try reboot your phone? can you try your sim card in another phone?

and you login My Account and account status showing active?

Re: No signal all day

LiviaH — Mon, 26 Aug 2024 00:26:15 GMT

Thank you for your quick reply!

My account status shows active and I have restarted my cellphone twice hours apart, buy still no signal.

I use a eSIM. So I cannot test it on another phone.

I just sent a ticket in and hope someone at the tech support would look into it soon for me.

Re: No signal all day

Chalupa_Batman — Mon, 26 Aug 2024 00:31:53 GMT

Hello @LiviaH

If you are using an eSIM, I would go to your settings and confirm the eSIM is set as your primary. If it's not, then set it and reboot. Also, you may wish to check this link for outages in your area.

https://www.telus.com/en/on/outages

Re: No signal all day

BKNS27 — Mon, 26 Aug 2024 00:41:20 GMT

@LiviaH

I am in East Van and no issues here so contact a CS_Agent to investigate the issue.