topic Re: New subscriber in Get Support

New subscriber

Pradalserey — Sun, 25 Aug 2024 22:51:50 GMT

I can’t send or receive text or phone calls

Re: New subscriber

HALIMACS — Sun, 25 Aug 2024 22:58:44 GMT

Did you transfer your number from another provider?

Did you reply "YES" to the port authorization request from the prior provider, within 90 minutes of receiving the text with your prior provider SIM card in the device?

Try rebooting device, resetting network connections, and toggling airplane mode on/off.

Re: New subscriber

slusagm — Sun, 25 Aug 2024 23:00:43 GMT

if you cannot send and receive calls and text, it is account setup issue. You need to ask PM to check

you won't be able to open ticket with Chatbot, so message PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber

Chalupa_Batman — Sun, 25 Aug 2024 23:08:00 GMT

Hello @Pradalserey

Have you rebooted your phone? If so, have you tried your SIM card in a different phone? Sometimes the SIM card needs to be reprovisioned in a different phone to wake it up sort of speak. And if then it works, put it back in your phone.

Re: New subscriber

Andy85 — Sun, 25 Aug 2024 23:15:56 GMT

Hi @Pradalserey,

Do you still have service on your old SIM/cellphone provider?