topic Re: Upgraded and lost all loyalty points in Get Support

Upgraded and lost all loyalty points

Outside2 — Mon, 26 Aug 2024 15:02:34 GMT

Spent over 4 years on 3G. Accumulated $4 loyalty and paid $29/month, tax included. Upgraded to 5G and now paying over $34 plus tax. That's over $38/month. Should be less than $34/month. I'd like to have my loyalty point back.

Re: Upgraded and lost all loyalty points

slusagm — Sun, 25 Aug 2024 20:15:07 GMT

you don't lost the loyalty savings from plan upgrade, just that PM moved everyone over to Public Points in May. You should have got the text and email about this.

You now pay full account first and earn 5% in points. Whenever you collect to 15 points, you can redeem for $15 bill credit

this was the announcement back in March

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Re: Upgraded and lost all loyalty points

EB0 — Sun, 25 Aug 2024 20:16:15 GMT

@Outside2

All of the older rewards have now been replaced by the new point rewards

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

Re: Upgraded and lost all loyalty points

Outside2 — Sun, 25 Aug 2024 20:50:40 GMT

Thanks for the replies. The "My Rewards" page in my account just a blank white page. I've paid March, April, May, June, July. At 5% I should have nearly $8 in rewards. Suppose I wait now one year to redeem my points on the March anniversary. Public Mobile should show my accumulation of points in the interim.

Re: Upgraded and lost all loyalty points

slusagm — Sun, 25 Aug 2024 20:53:35 GMT

don't use the link to Reward page from the pop up when you login My Account. Close the popup, them click Reward on the top right of the page. Or use this link https://myrewards.publicmobile.ca/

Re: Upgraded and lost all loyalty points

BKNS27 — Sun, 25 Aug 2024 21:27:15 GMT

@Outside2

Nobody can go back to the Legacy Rewards. We are stuck with it so for May, June, July and August will be on the Points Rewards at 5% points in points not $. If your annual date was March then you should have already gotten the rewards for it. The Points Rewards start in May…2 months after your annual date.