topic Re: no data + internet connection today in Get Support

no data + internet connection today

chanhoichu — Sun, 25 Aug 2024 00:07:00 GMT

24 Aug, data service down, when will it recover?

slusagm — Sat, 24 Aug 2024 23:30:00 GMT

did you check My Account if your data all used?

if not, try reboot phone and Reset Network Settings , try data in different area. Change network mode from Automatic to 4G/LTE and 3G to test each

if possible, test the sim card in another phone

Neil11 — Sat, 24 Aug 2024 23:32:01 GMT

No issues with my service today, I am the Toronto area.

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

Chalupa_Batman — Sat, 24 Aug 2024 23:42:56 GMT

Depending on your location, there were reports of issues today. You can check this link and compare it to your location.

chanhoichu — Sun, 25 Aug 2024 17:37:18 GMT

still no internet connection on 25 Aug. I tried resetting and changing network mode. Doesn't work.

Chalupa_Batman — Sun, 25 Aug 2024 18:01:21 GMT

@chanhoichu wrote:
still no internet connection on 25 Aug. I tried resetting and changing network mode. Doesn't work.

Have you tried your SIM card in a different phone?