topic Re: Log in. in Get Support

Log in.

bostrosky — Sun, 25 Aug 2024 17:07:13 GMT

I signed my elderly Dad up again, his old phone number had expired. When logging in it wants to send verification text to his old phone number. Thx

Re: Log in.

Chalupa_Batman — Sun, 25 Aug 2024 17:28:12 GMT

Hi @bostrosky

If it's been less than 89 days, his number is still available. If it's been over, it won't send to his old number, it would send to a new number set up.

There should be an option to send the code to the email you've set him up with.

If you're still having issues, you can create a ticket for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in.

hairbag1 — Sun, 25 Aug 2024 17:28:57 GMT

@bostrosky

if his old number is deactivated ...he needs a new sim to start a new acct now. Download the PM app on his phone to get an esim or order hard sim.

Re: Log in.

EB0 — Sun, 25 Aug 2024 17:33:12 GMT

@bostrosky

How did your dad’s old number get expired?

you mentioned yesterday that your dad has just signed in

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-usage/m-p/1245729/highlight/true#M860173

Did your father port number from another provider?

Re: Log in.

bostrosky — Sun, 25 Aug 2024 17:33:57 GMT

It’s been a year, we have been using the email option. Still shows his old phone number as text option. He has a flip phone and wouldn’t know how to text on it so email option is good. I logged into his account via website and App and didn’t see his old number anywhere. Note: we couldn’t use the sim associated with his old phone number, lucky I had a spare sim.

Re: Log in.

Chalupa_Batman — Sun, 25 Aug 2024 17:36:36 GMT

@bostrosky wrote:
It’s been a year, we have been using the email option. Still shows his old phone number as text option. He has a flip phone and wouldn’t know how to text on it so email option is good. I logged into his account via website and App and didn’t see his old number anywhere. Note: we couldn’t use the sim associated with his old phone number, lucky I had a spare sim.

Basically you'd need to set up his account on a smartphone, then once set up, just transfer the SIM to his phone. Should work just fine as I swap my SIM from my iPhone to my flip phone often. If you log into the account online, you can remove the number however since it's not there, I wonder if the system is recognizing his old email address? Then make the email point of contact with the code.

Re: Log in.

bostrosky — Sun, 25 Aug 2024 17:36:52 GMT

He stopped his renewal and plan expired. He did not port number, he stopped using his old iPhone. He just got a new flip phone. Finds it easier. He’s 88.

Re: Log in.

bostrosky — Sun, 25 Aug 2024 17:43:11 GMT

Thx for the reply. I actually did set the account up on a smart phone, made sure it worked then put the sim in his flip phone.

Re: Log in.

Chalupa_Batman — Sun, 25 Aug 2024 17:45:12 GMT

@bostrosky wrote:
Thx for the reply. I actually did set the account up on a smart phone, made sure it worked then put the sim in his flip phone.

That's great. Quick question. I assume placing the SIM into his flip phone worked? If so, what flip phone is he using? I ask because I've been testing several "dumbphones" and am always adding flip phones to the list that work with Public Mobile.

Re: Log in.

bostrosky — Sun, 25 Aug 2024 17:45:27 GMT

He stopped his renewal and plan expired. He did not port number, he stopped using his old iPhone. He just got a new flip phone. Finds it easier. He’s 88.

Re: Log in.

bostrosky — Sun, 25 Aug 2024 17:52:36 GMT

https://www.londondrugs.com/maxwest-neo-flip-4g-lte-mobile-phone---silver--neo-flip-si/L2245923.html

I couldn’t change ring tone, argh. I may have missed it? Not as many feature as older flip phones, though works great. Of course, more plastic in it, shocker. It’s a 4G phone.

Re: Log in.

bostrosky — Sun, 25 Aug 2024 18:53:41 GMT

Dust2Dust supplied me with a fix. He suggested the following:

So you're able to log in. Go to the Manage Eversafe ID page and you can update things.

thx again, your all great.

Re: Log in.

bostrosky — Sun, 25 Aug 2024 19:52:39 GMT

I believe the flip phone has Volte as well.