topic Re: Need a PUK code . in Get Support

Need a PUK code .

Martha1946 — Sun, 25 Aug 2024 20:31:20 GMT

I have a new phone and it sais SIM service provider unlock pin. Can i get a code please

Re: Need a PUK code .

Dunkman — Sun, 25 Aug 2024 14:29:49 GMT

@Martha1946

That message usually means that your new phone is locked to another carrier (non Telus company). Where did you purchase the new phone? You will need to contact pervious carrier for this code.

Re: Need a PUK code .

Martha1946 — Sun, 25 Aug 2024 14:41:05 GMT

New phone .No previous provider. Bough at Walmart Canada.

Re: Need a PUK code .

Dunkman — Sun, 25 Aug 2024 14:47:00 GMT

@Martha1946

Did you buy online or in store? If online, directly from Walmart or a third party vendor on Walmart.ca?

If online, maybe copy and past the link so we can check the phone for you.

Otherwise, I have a feeling that you will need to contact Walmart or 3rd party vendor to see if phone is locked to another carrier. Or sometimes it is advertised as unlocked, but the phone is actually locked to a carrier.

Re: Need a PUK code .

eddieO — Sun, 25 Aug 2024 14:48:30 GMT

@Martha1946 below is an article from Public Mobile that says you will need to contact a CS agent for the code, click on the orange circle on the bottom right of your screen and type: Customer Support Agent.

How to find your personal unlocking key (PUK):

https://www.publicmobile.ca/en/bc/get-help/articles/where-to-find-your-puk#:~:text=Here's%20how%20to%20get%20your,that%20a%20CSA%20has%20responded)

Re: Need a PUK code .

Dunkman — Sun, 25 Aug 2024 15:16:23 GMT

@Martha1946

The phone can ask for different codes for different reasons. From what your phone is displaying (SIM service provider unlock pin), it looks like your new phone is locked to another carrier. The actual PUK code can be retrieved by contacting customer service agent as described.