topic Re: Mobile data apparently missing in Get Support

Mobile data apparently missing

Slawek — Sun, 25 Aug 2024 14:55:59 GMT

Just subscribed to PM's 1 GB plan yesterday and noticed an even 100.00 MB missing right off the bat despite the fact that I have not even finished setting up my iPhone. Is this normal?

Re: Mobile data apparently missing

slusagm — Sun, 25 Aug 2024 14:59:14 GMT

it could be a glitch as you were not the one said PM's counter start from 100Mb

check with PM and ask them to correct it

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile data apparently missing

Dunkman — Sun, 25 Aug 2024 15:06:24 GMT

@Slawek

Another customer posted the same issue yesterday.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-usage/td-p/1245729

Might be a glitch in the data usage counter. Sometime it may just clear up after 24 hours. If not, you could contact customer service agent as described. Data usage history is usually reported in the account 1-2 per day usually early in the morning hours.

Re: Mobile data apparently missing

EB0 — Sun, 25 Aug 2024 15:07:42 GMT

@Slawek
The data usage is not accurate, it seems to start with 100mb, it should be fixed by tomorrow morning after 8:00 am EST, as the data is gets updated overnight

if you still have the same issue by tomorrow, then you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437