topic Sim in Get Support

Sim

Jpx — Sun, 25 Aug 2024 14:49:58 GMT

Hi got new phone put public mobile sim in and phone sees it as telus and does not work. Any ideas

slusagm — Sun, 25 Aug 2024 14:54:27 GMT

What phone is your new one?

and you use the same PM sim used on the old phone?

Reboot phone and Reset Network Settings. At connection, try Manual and check again what network it sees, if it sees Public Mobile, click on it

BKNS27 — Sun, 25 Aug 2024 15:29:19 GMT

It should work as PM is the 3 tier of Telus.

Try rebooting your phone by powering off then back on.

Neil11 — Sun, 25 Aug 2024 23:33:03 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :