topic Re: Long distance screen/block in Get Support

Long distance screen/block

Ashtavagra — Sun, 25 Aug 2024 20:29:01 GMT

I would like to screen or block OUTGOING INTERNATIONAL CALLS from my number. Please let me know how to setup in profile. thanks in advance.

Re: Long distance screen/block

eddieO — Sun, 25 Aug 2024 13:49:46 GMT

@Ashtavagra this cannot be controlled on PM's side but if you go into your devices's phone app settings look to see if there is an Outgoing calls section. If there is, then see if there is an option for International Call Blocking. Select ON to turn on international call blocking. If you can't find this your best bet is to google based on the specific brand and model phone you have

Re: Long distance screen/block

EB0 — Sun, 25 Aug 2024 14:00:37 GMT

@Ashtavagra

Public mobile is a prepaid service, unless you have an international minutes add-on, you will not be able to make any international calls.

Re: Long distance screen/block

BKNS27 — Sun, 25 Aug 2024 14:13:02 GMT

@Ashtavagra

If you are referring to screening or blocking international calls from calling. PM doesn’t have the option.

Re: Long distance screen/block

Meow — Sun, 25 Aug 2024 14:16:53 GMT

That will be feature of your phone if it supports it.

PM cannot block any income/outgoing calls or SMS.

Re: Long distance screen/block

computergeek541 — Sun, 25 Aug 2024 20:30:01 GMT

@BKNS27 wrote:
@Ashtavagra
If you are referring to screening or blocking international calls from calling. PM doesn’t have the option.

The customer is asking about the ability to make outgoing calls.

Re: Long distance screen/block

CS_Agent — Mon, 26 Aug 2024 00:27:37 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, or a ticket, we kindly ask to keep an eye on your community inbox.

You can also start a ticket by going to the option "Start a chat" in our website, the option is at the bottom of the page, as well you can send a private message to "CS_Agent" in case you have a concern that might need some more investigation.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.

Re: Long distance screen/block

computergeek541 — Mon, 26 Aug 2024 00:47:33 GMT

@Ashtavagra

Please do not open a ticket for this. The post that had the solution assigned to for saying to ope a ticket is incorrect as Public Mobile does not offer any options to block any type of specific outgong phone call. I have changed the solution and have assigned it to an appropriate message post.