topic Internet issues in Get Support

Internet issues

MirajJamal — Sun, 25 Aug 2024 13:38:30 GMT

Hi guys. My internet isn’t working tho it is showing on the app that I have enough data and subscribed to my plan. Any leads?

Re: Internet issues

eddieO — Sun, 25 Aug 2024 13:43:20 GMT

@MirajJamal Is your voice calling and text still working? Try turning on airplane mode and turning back off, or have you tried a phone restart? Also go into your phone's settings to confirm data is still turned on and check to make sure you do not have any data limiters set that you could have reached.

If non of these are helping reach out to a CS agent by clicking the orange circle in the bottom right of your screen, type: Customer Support Agent

Re: Internet issues

EB0 — Sun, 25 Aug 2024 13:58:11 GMT

@MirajJamal

It could be an outage affecting your area, check outage using the following link,

https://www.telus.com/en/qc/outages