topic Re: rewards in Get Support

rewards

Vazir1 — Sat, 24 Aug 2024 18:42:48 GMT

My bill had gone down to $7 + tax due to rewards but ever since PM changed to points system my bill has gone back to $15 + tax. I want to know why and what happened to all my credits.

Re: rewards

slusagm — Sat, 24 Aug 2024 18:48:43 GMT

PM has changed everyone to the new Points system. With the new on, you pay full $15 first and get 5% of $15 in points. Collect enough points to redeem $15 bill credir

Re: rewards

softech — Sat, 24 Aug 2024 18:48:52 GMT

@Vazir1

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: rewards

Chalupa_Batman — Sat, 24 Aug 2024 18:53:47 GMT

Hello @Vazir1

Please see the following link.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Public Mobile removed EVERYONE'S loyalty credits and now offer a substantially less valued point system.

Re: rewards

hairbag1 — Sat, 24 Aug 2024 19:15:35 GMT

@Vazir1

consider yourself lucky. A few months ago, PM tricked us into buying costlier plans...then as soon as we did...they snatched away the old Rewards program and inflicted Points on everyone. Now those costlier plans aren't so attractive any longer.

Re: rewards

BKNS27 — Sat, 24 Aug 2024 20:22:21 GMT

@Vazir1

You have been paying $15 plus taxes for the last 3 months and you noticed now.

Re: rewards

Vazir1 — Sat, 24 Aug 2024 20:28:36 GMT

I didn' have time to check on it.

Re: rewards

BKNS27 — Sat, 24 Aug 2024 20:54:23 GMT

@Vazir1

At least you checked and found the reason for the increase.

I have friends that don’t even check after activation.

Re: rewards

Dordor — Sun, 25 Aug 2024 05:45:11 GMT

It was actually the opposite. They offered us better plans for way cheaper. It looked like a bargain until a few months later they changed the discount program to a points program, deleting our discounts and essentially raising the price back up (and actually higher).