topic Data not working in Get Support

Data not working

Ruthmar88 — Sun, 25 Aug 2024 04:48:40 GMT

Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.

Re: Data not working

computergeek541 — Sun, 25 Aug 2024 05:05:08 GMT

@Ruthmar88 wrote:
Hi, my data hasn’t worked in since the day. I got this plan. I’m not sure what I’m doing wrong or why I can’t use it.

A good place to start might be with the device's APN settings. Please have a look at: https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone

You might also need to have the APN type set as default,mms

Re: Data not working

Dordor — Sun, 25 Aug 2024 05:38:14 GMT

Hey,

I suggest going to your Community message mailbox and sending a message to CS_Agent. They are a little slow but they will everntually be able to help you out.

Re: Data not working

Ruthmar88 — Sun, 25 Aug 2024 18:34:14 GMT

Thank you