topic Re: Data Used Seems to be Incorrect on my Account Overview Page in Get Support

Data Used Seems to be Incorrect on my Account Overview Page

Eli33 — Sun, 25 Aug 2024 03:17:49 GMT

On my Account Overview page, the amount of data used doesn't seem to be calculated correctly. It's showing that I've used 141.52MB of data since Aug. 20th, but in the usage history it shows that I've only used 19.18MB since the 20th.

Re: Data Used Seems to be Incorrect on my Account Overview Page

fixin1 — Sun, 25 Aug 2024 04:00:37 GMT

@Eli33 - Data Updates every couple hours (In the evening)

Also the Account Overview immediately updates while the Usage History does not.

Re: Data Used Seems to be Incorrect on my Account Overview Page

HCorbees — Sun, 25 Aug 2024 04:07:07 GMT

Have you tried logging into your account from a desktop computer instead of your phone? I found it updated on my laptop then updated on my phone.

Re: Data Used Seems to be Incorrect on my Account Overview Page

Eli33 — Sun, 25 Aug 2024 04:29:34 GMT

Hi, I've turned off my mobile data and will check the balance again tomorrow. I don't use my data that much so I don't think there can be difference of 122.34MB unless the calculation is as of a different date.

Re: Data Used Seems to be Incorrect on my Account Overview Page

Eli33 — Sun, 25 Aug 2024 04:30:07 GMT

Yes, I'm checking it on my laptop. I don't use my data that much so I don't think there can be difference of 122.34MB unless the calculation is as of a different date.

Re: Data Used Seems to be Incorrect on my Account Overview Page

EB0 — Sun, 25 Aug 2024 12:49:15 GMT

@Eli33

The data usage is not accurate, it seems to start with 100mb, it should be fixed by the next day morning after 8:00 am EST, as the data is gets updated overnight

if you still have the same issue by tomorrow, then you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Used Seems to be Incorrect on my Account Overview Page

Eli33 — Sun, 25 Aug 2024 15:53:39 GMT

Okay, thanks for that information. I will do that if needed.

I checked the data usage today and it actually decreased from 141.52 yesterday, to 41.53 today which seems more reasonable. I will wait a few more days to see if it's accurate.