topic Re: Number Transfer did not work from Koodo in Get Support

Number Transfer did not work from Koodo

Ztrini80 — Sat, 24 Aug 2024 20:01:13 GMT

Nothing is working for me to continue the process. Help please?!

The app just stays at step 6 and the chat offers no information.

Re: Number Transfer did not work from Koodo

softech — Sat, 24 Aug 2024 12:00:20 GMT

@Ztrini80 at this point, it is a problem with the activation. No worries, you only need to engage PM support and they will complete the setup for you. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Number Transfer did not work from Koodo

Jntyjnty — Sat, 24 Aug 2024 12:17:26 GMT

In the app> contact us> chat with agent

then it will give you a link that you can submit the ticket.

once the ticket is submitted, It will take like 1-3 days to complete the transfer.

Re: Number Transfer did not work from Koodo

hTideGnow — Sat, 24 Aug 2024 13:55:09 GMT

@Jntyjnty wrote:
In the app> contact us> chat with agent
Sign in> transferring number
then it will give you a link that you can submit the ticket.
once the ticket is submitted, It will take like 1-3 days to complete the transfer.

HI @Jntyjnty

I don't think OP can use the app to submit ticket . User got stuck at activation and won't be able to login app to see all pages like us

HI @Ztrini80 , please submit ticket by direct message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Transfer did not work from Koodo

Ztrini80 — Sat, 24 Aug 2024 14:18:34 GMT

You are correct 💯. I was not able to view all of the options, as I was stuck at step 6 activation.

I have used the messaging to send a message to CS_Agent a little while ago. Your message confirms I did the right thing.

Thank you.

Re: Number Transfer did not work from Koodo

Mojo7 — Sat, 24 Aug 2024 16:59:58 GMT

If you have downloaded your app already which it should have requested you to do in the beginning. You can go into the app under account. Scroll down and you will see a transfer phone number. You should be able to try again to get the number switched from there.

Re: Number Transfer did not work from Koodo

Ztrini80 — Sat, 24 Aug 2024 18:21:52 GMT

The app remains at step 6 activation failed (screenshot below). No matter how many times I login and out.

I will await a response from CS.

Re: Number Transfer did not work from Koodo

Mojo7 — Sun, 25 Aug 2024 01:41:21 GMT

Have to tried contacting koodo and see if they received a request to transfer the number?

Re: Number Transfer did not work from Koodo

computergeek541 — Sun, 25 Aug 2024 04:14:30 GMT

@Mojo7 wrote:
Have to tried contacting koodo and see if they received a request to transfer the number?

It's Public Mobile that needs to be contacted when porting to Public Mobile. It's the brand receiving the phone number that is responsible for providing all support.

Re: Number Transfer did not work from Koodo

computergeek541 — Sun, 25 Aug 2024 04:16:30 GMT

@Mojo7 wrote:
If you have downloaded your app already which it should have requested you to do in the beginning. You can go into the app under account. Scroll down and you will see a transfer phone number. You should be able to try again to get the number switched from there.

I don't believe that to be a good idea to start activation again. it's possible that the customer has already been charged for a plan. If that happened, starting offer or trying again could cause the customer to be chraged for plans multiple times. The customer needs to get this sorted out with the help of a Public Mobiel customer support agent.