topic Account issue in Get Support

topic Account issue in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245756#M860193 <P>lost my account email id , which is linked to phone number . Please help me to find email link to my phone </P> Sun, 25 Aug 2024 04:01:24 GMT Srivick 2024-08-25T04:01:24Z Account issue https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245756#M860193 <P>lost my account email id , which is linked to phone number . Please help me to find email link to my phone </P> Sun, 25 Aug 2024 04:01:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245756#M860193 Srivick 2024-08-25T04:01:24Z Re: Account issue https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245762#M860199 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/356498">@Srivick</a> </P><P>We are all customers here, no one has access to your account </P><P><SPAN>you need to </SPAN><SPAN>submit a ticket with CS Agent using this Chatbot link</SPAN></P><P><SPAN><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></SPAN><SPAN> </SPAN></P><P><SPAN>Type <SPAN class="">Customer</SPAN> <SPAN class="">Service</SPAN> and follow the prompts. If you are having any issues, here is a direct link by sending a private message</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437?emcs_t=S2h8ZW1haWx8a3Vkb3N8TFpUNEIyRTUxWFhIUTd8MTI0MTQwNXxLVURPU3xoSw" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sun, 25 Aug 2024 01:00:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245762#M860199 EB0 2024-08-25T01:00:05Z Re: Account issue https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245763#M860200 <P>Hello <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/356498">@Srivick</a> </P><P>You need to contact a CS Agent this way.</P><P><SPAN>To</SPAN><SPAN> submit a ticket with CS Agent using this Chatbot link</SPAN></P><P><SPAN><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></SPAN><SPAN> </SPAN></P><P><SPAN>Type <SPAN class="">Customer</SPAN> <SPAN class="">Service</SPAN> and follow the prompts. If you are having any issues, here is a direct link by sending a private message</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437?emcs_t=S2h8ZW1haWx8a3Vkb3N8TFpUNEIyRTUxWFhIUTd8MTI0MTQwNXxLVURPU3xoSw" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sun, 25 Aug 2024 01:00:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245763#M860200 Chalupa_Batman 2024-08-25T01:00:41Z Re: Account issue https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245772#M860206 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/356498">@Srivick</a>, if you click on this link: <SPAN><A href="https://eversafe.id.telus.com/user/forgotemail" target="_blank">https://eversafe.id.telus.com/user/forgotemail</A></SPAN></P><P><SPAN>and enter your cell number Public Mobile will send an email to the email address you have on file. If you have notifications turned on then you will know which email address it was sent to but if you don't have notifications turned on for the email address then you will still need to reach out to a CS agent by clicking on the orange circle in the bottom right corner and typing: Customer Support Agent</SPAN></P> Sun, 25 Aug 2024 02:05:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245772#M860206 eddieO 2024-08-25T02:05:40Z Re: Account issue https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245777#M860210 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/356498">@Srivick</a> </P><P>You can still login to your account with your old email address and password then have the 2FA code sent by text. Once you are in your account, you can update your email address.</P><P>If you still unable to login. Just contact a CS_Agent to help you access your account.</P> Sun, 25 Aug 2024 02:43:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-issue/m-p/1245777#M860210 BKNS27 2024-08-25T02:43:12Z