topic Re: Data usage. in Get Support

Data usage.

bostrosky — Sat, 24 Aug 2024 23:00:33 GMT

My dad signed up for the $19 plan today. Unlimited talk and text and 1 gig of data. He sent a bunch of texts today (no pictures) and in usage history it says he used about 10% of his data already? No Internet usage.

Thx. Brian

Re: Data usage.

EB0 — Sat, 24 Aug 2024 23:08:16 GMT

@bostrosky

The data usage is not accurate, it seems to start with 100mb, it should be fixed by tomorrow morning after 8:00 am EST, as the data is gets updated overnight

you can try PM app as it may be more accurate

if you still have the same issue by tomorrow, then you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data usage.

Chalupa_Batman — Sat, 24 Aug 2024 23:13:38 GMT

Hi @bostrosky

Text messages aren't apart of data usage unless they are loaded with MMS messages (Pictures). HOWEVER, with that being said, if he's using an iPhone, iMessages DO use data. If he's using an Android, then he may wish or you may wish to go to his application data and clear his cache and resign in. That should be a little more accurate however there is usually a 12 hour delay and it might be reading previous data usage.

Re: Data usage.

bostrosky — Sat, 24 Aug 2024 23:20:30 GMT

Thx for the replies. He had been using wifi the whole time of the data usage.

Re: Data usage.

bostrosky — Sat, 24 Aug 2024 23:32:16 GMT

By using wifi only shouldn’t his data usage be 0 regardless of the iMessages?

Re: Data usage.

slusagm — Sun, 25 Aug 2024 01:38:16 GMT

@Chalupa_Batman wrote:
Hi @bostrosky
Text messages aren't apart of data usage unless they are loaded with MMS messages (Pictures).

just one correction for the line " unless they are loaded with MMS messages (Pictures).", true MMS needs data to turn on, but MMS usage does not count towards the data bucket. So, even MMS was sent l, it won't cost you the 10% of the data use at all

Re: Data usage.

slusagm — Sun, 25 Aug 2024 15:08:10 GMT

@bostrosky just to confirm, the the 100Mb really cleared up this morning (after 24 hours)?

Re: Data usage.

bostrosky — Sun, 25 Aug 2024 17:03:34 GMT

Thx for asking, no the data used did not change.

Re: Data usage.

Jack34 — Mon, 28 Oct 2024 20:30:11 GMT

this happens to me every month. sometimes they adjust it if I ask..

it is annoying!