topic Re: Problem processing payment in Get Support

Problem processing payment

Jordan27 — Fri, 23 Aug 2024 19:38:32 GMT

When I go to buy data to top of my account for the month I get this error: Sorry, we're not able to process your payment at this time. Please try again later. the same card worked a week ago

Re: Problem processing payment

slusagm — Fri, 23 Aug 2024 19:43:44 GMT

try again using Incognito browser mode or try on PM app with Location Permission granted

if that does not work, and I think you need your data addon fast, you might want to pay by voucher instead. Get a voucher from stores and load it using *611 or load on My Account or app

Re: Problem processing payment

fluxswifty — Fri, 23 Aug 2024 19:45:31 GMT

Send a message to cs_agent, they are pretty quick with response times and easy to work with!

Re: Problem processing payment

computergeek541 — Fri, 23 Aug 2024 19:49:45 GMT

@slusagm wrote:
try again using Incognito browser mode or try on PM app with Location Permission granted
if that does not work, and I think you need your data addon fast, you might want to pay by voucher instead. Get a voucher from stores and load it using *611 or load on My Account or app

The location permission is not required to be enabled to update credit card information using the Public Mobile app.