topic Re: Account number in Get Support

Account number

Alex123321 — Fri, 23 Aug 2024 18:20:41 GMT

Hi support team! I don't have access to my account.

Could you please help me find my full account number?

*******2622

Re: Account number

Sansan — Fri, 23 Aug 2024 18:30:10 GMT

@Alex123321 did you try to send code to email? Didnt get code? Send code to email. Once signed in on Profile page you have to hover your mouse at the account number for full numbers to show.

If still not working, you have to click on the link below to message public mobile agents directly for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

slusagm — Fri, 23 Aug 2024 18:30:40 GMT

you will need PM to help. since you have on access to My Account, you cannot create regular Chatbot ticket, so please simply message PM here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

hTideGnow — Fri, 23 Aug 2024 18:31:47 GMT

HI @Alex123321

Porting out? usually you can easily get the account number from My Account, Profile page

But since you cannot login, you will need to ask support agent's help. Please message them and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

BKNS27 — Fri, 23 Aug 2024 19:29:49 GMT

@Alex123321
Just login to your account on the PM app then to Account tab. There will show your name, account number, telephone number and when you activated your account.