topic Re: Texting not working in Get Support

Texting not working

Butch123 — Thu, 22 Aug 2024 18:54:14 GMT

I switched from Virgin Mobile on Tues. 20th. (xxx-xxx-xxxx). I used an e-sim setting as it said my phone (Motorola G) was compatible. I can not send or receive text messages. Phone calls are okay.

Please help.

Re: Texting not working

hTideGnow — Thu, 22 Aug 2024 18:05:52 GMT

hi @Butch123

data work?

did you try reboot your phone once and try Reset all networks?

Re: Texting not working

Neil11 — Fri, 23 Aug 2024 02:33:20 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437