topic Re: Upgrade subscription on renewal date in Get Support

Upgrade subscription on renewal date

Icon — Wed, 21 Aug 2024 04:09:45 GMT

Tried to upgrade my subscription, supposed to happen last renewal date (August 18th) but so far no joy… I’m on 3G plan right now, wanted to move to 4G service as requested on August 15th to start on my renewal date, August 18th for $19.00 / month.

Re: Upgrade subscription on renewal date

Sansan — Tue, 20 Aug 2024 20:45:51 GMT

@Icon

Did you clear cache and sign back in? Sometimes browser not updated with most up to date-info.

If it's still showing the same old plan, when you had click submit did you verify that it was processed successfully?

Was the $19 plan showing as available for you to upgrade to within your account? Not everyone is able to upgrade to that plan.

Finally, if it didn't go through and it's still showing as available now, click Change on Renewal for next cycle day.

Re: Upgrade subscription on renewal date

BKNS27 — Tue, 20 Aug 2024 20:53:08 GMT

@Icon

I think the $19 plan are for new activations.

It was available for existing members until July 25 and I missed the bus on this deal.

You can try contacting a CS_Agent but other existing members were denied for promos for new members.

Re: Upgrade subscription on renewal date

EB0 — Tue, 20 Aug 2024 21:12:04 GMT

@BKNS27

The $19 plan is still available to the existing customers on the $15 plan 100 minutes 256mb 3G, I have it on my $15 account

Re: Upgrade subscription on renewal date

BKNS27 — Tue, 20 Aug 2024 21:37:10 GMT

@EB0

Not im my account, the lowest plan was $23 for 6gb. I wanted to switch from my $25 plan to the $19 plan but I waited until my bonus data for switching to the Points Rewards expired but it $19 plan disappear from my account.

Your $15 is grandfathered.

Re: Upgrade subscription on renewal date

Lisa31 — Thu, 22 Aug 2024 23:31:22 GMT

The CS_Agents are useless saying that they can't offer plans. The plan I want "will likely come available in the near future". As if!

Re: Upgrade subscription on renewal date

BKNS27 — Fri, 23 Aug 2024 00:37:38 GMT

@Lisa31

As I noted, members have tried and got denied.

Re: Upgrade subscription on renewal date

slusagm — Fri, 23 Aug 2024 00:45:38 GMT

that is not unusual that PM does not help. But wait for Black Friday and the good deals will usually for existing subscribers as well