topic Re: Changing Subscription Plan in Get Support

Changing Subscription Plan

Christeenie — Thu, 22 Aug 2024 05:23:39 GMT

Hi, my current plan is $50 plus tax for total of $56. I have 10.5GB at 3G speed, with bonus 2GB; 30-day plan; unlimited talk to Canada and US; unlimited international text. I log into my account to change my subscription and there is a plan for $34 which consists of 15GB data within Canada and US at 4G speed; unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I go onto the Public Mobile website and see a plan for $39 which consists of 50 GB data within Canada and US at 5G speed; unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging.

1. What am I missing here? Why am I paying so much for 3G speed? 2. as a current customer why am I only being offered the $34 plan at 4G speed above; and a new customer going on the Public Mobile site is being offered the $39 plan at 5G speed above?

I don't care about the data GB, as I only use about 2GB a month.

Re: Changing Subscription Plan

BKNS27 — Thu, 22 Aug 2024 08:43:10 GMT

@Christeenie

PM is slowly phasing out the 3G plans and moving to 4G/LTE and 5G plans since 3G will be decommissioned in 2025.

Optional plans are different for every existing members. Plans available for you are under Subscription>Manage Subscription>Change Subscription.

If you are only interested in the Canada/USA plan with 15gb of data for $34 in your selection…go for it but remember to switch to this plan on your next renewal date so you won’t be charge for the old plan and the new plan.

I recently switch from the $25 plan with 1gb in 3G to the $23 plan with 6gb in 4G…paid less, faster speeds and more data.

Re: Changing Subscription Plan

Sharona77 — Thu, 22 Aug 2024 10:22:33 GMT

you can change your plan. Just choose when your next subscription is up. I’ve done it many times!

Re: Changing Subscription Plan

Lisa31 — Thu, 22 Aug 2024 23:27:05 GMT

How did you manage to switch from a $25 plan to a $23 plan? I've been trying to sign up for the 6 gb plan at $23 but it won't appear in my "available plans" -- nothing less than 15 GB.