topic Re: Fixing Text Messages in Get Support

Fixing Text Messages

Dustyncase — Thu, 22 Aug 2024 23:41:10 GMT

Anyone know how to fix text messages idk my friends are sending me texts but im not receiving them but I still get data any ideas?

Re: Fixing Text Messages

Chalupa_Batman — Thu, 22 Aug 2024 23:10:07 GMT

Hey @Dustyncase

Did you just port over to Public Mobile from another provider? If so, have you tried placing your old providers SIM card in your phone to see if you still have service? There is a number I can send you to call IF this is the issue.

Re: Fixing Text Messages

Dustyncase — Thu, 22 Aug 2024 23:22:38 GMT

No my last sim was with public mobile I got a new one but texts messages are disappearing

Re: Fixing Text Messages

Chalupa_Batman — Thu, 22 Aug 2024 23:31:31 GMT

Have you tried this new SIM card in a different phone? Maybe it needs to be reprovisioned.

Re: Fixing Text Messages

EB0 — Thu, 22 Aug 2024 23:32:07 GMT

@Dustyncase

It could be an issue with the new SIM

it’s better to reach support, you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Fixing Text Messages

Dustyncase — Thu, 22 Aug 2024 23:36:37 GMT

I talked to them they said everything is working on their end and they triple checked it idk I tried the apn settings posted on the website if u look at my pictures it. Shows everything is all good

Re: Fixing Text Messages

Chalupa_Batman — Thu, 22 Aug 2024 23:40:03 GMT

APN settings are only for use for Data.