topic Re: SMS not working in Get Support

SMS not workin

Sujith1 — Thu, 22 Aug 2024 23:29:29 GMT

I’m not able to send or receive sms on my phone. Still verifying on my iMessage I contacted apple support. They said to contact the provider and make sure my number is properly activated for sms.

Re: SMS not working

Chalupa_Batman — Thu, 22 Aug 2024 23:07:17 GMT

Hey @Sujith1

Did you just port over from another service provider? If so, there is a number I can send IF this is the case as the port may not have gone through. Please confirm this. Also, if you place the old providers SIM card back in the phone, does it still work?

Re: SMS not working

Sujith1 — Thu, 22 Aug 2024 23:13:41 GMT

Yes just 30 hours ago from virgin mobile

Re: SMS not working

Sujith1 — Thu, 22 Aug 2024 23:19:40 GMT

Not working. Just tried

Re: SMS not working

Chalupa_Batman — Thu, 22 Aug 2024 23:21:34 GMT

Have you tried to reset your network settings and reboot the phone?

Re: SMS not working

Sujith1 — Thu, 22 Aug 2024 23:22:21 GMT

Yes I did. But still the same

Re: SMS not working

Chalupa_Batman — Thu, 22 Aug 2024 23:30:31 GMT

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SMS not working

Sujith1 — Fri, 23 Aug 2024 00:39:08 GMT

I tried this number but not get any positive response from them. They tried but no results

Re: SMS not working

slusagm — Fri, 23 Aug 2024 00:43:39 GMT

yes, the number is for issue with porting. If you can receive calls, that means your porting is completed

you should get help from Apple instead

but usually, you can remove your number from iMessage first. Reboot phone and reenter number on iMessage after. It might then re-register. It could take another 24 hours but it would work eventually

Re: SMS not working

Sujith1 — Fri, 23 Aug 2024 00:53:29 GMT

Actually I made a mistake go with a company without a phone number and not a person to contact. I just want to get out from this service

Re: SMS not working

Sujith1 — Fri, 23 Aug 2024 01:11:55 GMT

Any agent please call back

Re: SMS not working

computergeek541 — Fri, 23 Aug 2024 03:11:44 GMT

@Sujith1 wrote:
Any agent please call back

Sorry, but customer support agents do not call customers. Everything will be done by private messaging on this websbite and the communications will come from the CS_Agent username.

Re: SMS not working

Sujith1 — Fri, 23 Aug 2024 11:10:07 GMT

I am in a big trouble now. What is the solution for this. How can fix it. I tried all the things what I can do. Already contacted with apple they said it is the problem with provider.

Re: SMS not working

Chalupa_Batman — Sat, 24 Aug 2024 17:24:37 GMT

@Sujith1 wrote:
I am in a big trouble now. What is the solution for this. How can fix it. I tried all the things what I can do. Already contacted with apple they said it is the problem with provider.

Hello @Sujith1

Since nobody has responded since yesterday and it's clear you still require help, please create a ticket to have a CS Agent assist you further. Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS not workin

softech — Tue, 01 Oct 2024 07:33:55 GMT