topic Re: SIM card in Get Support

SIM card

sji — Thu, 22 Aug 2024 21:00:21 GMT

I pre purchased a SIM card but still got charged $10 when I activated my new account. How do I get that $10 back?

Re: SIM card

slusagm — Thu, 22 Aug 2024 21:03:58 GMT

did you pick the option you have your own sim card? and your sim is a new one never used for activation? Check with PM and see if they can refund the $10

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Worst case, use a friend code to get the $10 saving to cover the cost

Re: SIM card

computergeek541 — Thu, 22 Aug 2024 21:04:48 GMT

@sji wrote:
I pre purchased a SIM card but still got charged $10 when I activated my new account. How do I get that $10 back?

Sorry, but SIM cards aren't free unless they're ordered from the Public Mobile website at the same time as ordering a plan during a free SIM card promotion. Was there such a promotion happening when the the SIM card was ordered?