topic Re: Paid But Didn't Reactivate in Get Support

Paid But Didn't Reactivate

Yaboyshnaps — Wed, 21 Aug 2024 21:19:40 GMT

I payed my monthly phone bill yesterday! You guys took it out of my bank account but yet never reactivated my subscription ?

Re: Paid But Didn't Reactivate

eddieO — Wed, 21 Aug 2024 21:24:41 GMT

@Yaboyshnaps have you tried restarting your phone? Are you able to see if text or data are working besides calling?

If you are still having issues contact a CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Paid But Didn't Reactivate

slusagm — Wed, 21 Aug 2024 21:25:14 GMT

reboot the phone again

if that does not help, ask PM to help by message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid But Didn't Reactivate

Yaboyshnaps — Wed, 21 Aug 2024 21:25:46 GMT

I have restarded my phone yes ! I made a ticket did a private message , my account is still suspended

Re: Paid But Didn't Reactivate

eddieO — Wed, 21 Aug 2024 21:27:19 GMT

@Yaboyshnaps keep an eye out for new messages from the support agent, they should be getting back to you shortly. Look for the envelope icon in the top right corner of your screen

Re: Paid But Didn't Reactivate

slusagm — Wed, 21 Aug 2024 21:43:47 GMT

you have to wait for PM to reply then. It is not instant, maybe within an hour

maybe login to My Account using Incognito browser mode again, check if the money you paid only stuck Available Funds. Check payment history, see if it recorded your payment there