topic Re: Swapping Numbers Between 2 Accounts I control (same person and VISA) in Get Support

Swapping Numbers Between 2 Accounts I control (same person and VISA)

-unknown- — Tue, 04 Jan 2022 10:05:41 GMT

Hi,

I have 2 accounts I control (1 personal, 1 work) and I need to swap the numbers between my plans. I read initially that this wasn't possible but see that another user was able to get this done. Can you advise on next steps. Thanks.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

softech — Wed, 01 Dec 2021 02:01:56 GMT

@-unknown- No, this cannot be done officially. You can try to open a ticket with PM to confirm but very likely they would tell you they cannot help

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 02:03:31 GMT

@-unknown-

No it's not really possible but you are correct that it has been done....rarely. What are the 2 plans you want to switch between?

If we determine you can't easily switch plans without losing one then you can contact customer support and maybe luck out and get a sympathetic CSA. Link the thread that showed its been done recently to show precedence.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

esjliv — Wed, 01 Dec 2021 02:05:51 GMT

@-unknown- wrote:
Hi,

I have 2 accounts I control (1 personal, 1 work) and I need to swap the numbers between my plans. I read initially that this wasn't possible but see that another user was able to get this done. Can you advise on next steps. Thanks.

@-unknown- 2 account between 2 Public Mobile numbers?

Officially - You read correct, "it is not possible." edited for clarity.

You can change the number to either of them 4 times every 30 days if you like, but as soon as you change the number, you lose the number you had.

And, you cannot port a Public Mobile number into Public Mobile.

Ways to contact CSA if needed: https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

-unknown- — Wed, 01 Dec 2021 02:06:26 GMT

1 is an old 2GB $30 plan that has all my rewards (3 year old account, personal)

1 is a new 500MB $25 plan that has no rewards

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

computergeek541 — Wed, 01 Dec 2021 02:09:20 GMT

@-unknown- wrote:
1 is an old 2GB $30 plan that has all my rewards (3 year old account, personal)
1 is a new 500MB $25 plan that has no rewards

Thre plans on the plan dont't make a difference when it comes to if this request can be fulfilled. Unfortunately for customers, the customer support agents have been instructed not to accomodate requests regarding swapping phone numbers between two different Public Mobile accounts.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 02:19:25 GMT

@-unknown-

I don't see what the issue is....you want your work number to get the rewards and your personal number to have no rewards? If you just need more data for the work plan then change your plan. If you want less data for your personal account.... change plans. Yes the $30/2gb plan is grandfathered but the $35/3gb plan has an extra 1gb for $5 and the $40/5gb has an extra 3gb for $10 more. Are you personally paying for your work phone or is your job? Surely they dont really care if your plan is $5 or $10 more?

Or are both of these plans really old and have full speed 4G LTE data?

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 02:23:36 GMT

@computergeek541

Except what the CSA's have been instructed to do and what they have done recently are two different matters.

Why is it you are happy to give your opinion that pm is not being competitive with its plans but when the CSA's have made exceptions for customers you won't even put your foot in the door for a loyal customer?

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

Luddite — Wed, 01 Dec 2021 04:00:15 GMT

@softech This was never possible. A few customer years ago were able to move a number to another PM account BUT the account losing its number was given a new random number. So, only one of the two phone numbers could be saved.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

BlueB — Wed, 01 Dec 2021 04:20:02 GMT

@-unknown-

First, love your usesrname here.... unknown!

From what I know, along with what some of our oracles (ie. experts) have mentioned, there may be technical ways to accomplish this, but is very complicated, relies on staff going against standard procedures/rules, and also carries the risk of potentially losing both numbers altogether.

I think I understand what you're trying to do, but to summarize everything here - I just don't think it's worth trying. You'll see the recent post by @Luddite as well that you'll lose one of the numbers in the process *if* it was done how you asked.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

pkaraa — Wed, 01 Dec 2021 04:23:17 GMT

Not possible, I haven't seen recently any user saying that it was done while I have seen people asking for this swap.

The rewards are paying you back so you can buy add-on data. If you keep both phones with you then try tethering for more data on work phone.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

srlawren — Wed, 01 Dec 2021 21:24:00 GMT

@darlicious wrote:
@computergeek541
but when the CSA's have made exceptions for customers you won't even put your foot in the door for a loyal customer?

@darliciousunless this is somehow a life and death matter, why put the CSAs in the awkward position of asking them to do something they are not permitted to do? The correct answer to this question is that it will not be done and we should not be steering customers to ask the CSAs. It used to be allowed but is not any more, plain and simple.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 21:30:28 GMT

@srlawren

Au contraire. It was done in the last couple of weeks....I would have to look for the thread. I'm only commenting because a CSA set precedence but I do see your point. But hey....I'm only advocating for the customer.

Pm is sticking with throttled 4G LTE data speeds but it doesn't stop us from asking for full speed.😁

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

srlawren — Wed, 01 Dec 2021 22:03:24 GMT

@darlicious wrote:
@srlawren
Au contraire. It was done in the last couple of weeks....I would have to look for the thread. I'm only commenting because a CSA set precedence but I do see your point. But hey....I'm only advocating for the customer.

@darlicious advocate all you like, but I don't think you should be treating an exception as a precedence. The policy is the policy and we shouldn't be encouraging people trying to get around it.

@darlicious wrote:
Pm is sticking with throttled 4G LTE data speeds but it doesn't stop us from asking for full speed.😁

Well yes you can wish for things but this is an apples to oranges comparison.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 23:05:54 GMT

@srlawren

Aside from all this I did offer other advice to possibly help their situation as I don't see why there is an issue just changing plans on the accounts as is.....the exception being that they need full speed 4G LTE data on the work phone but why they would want to benefit the work account that they presumably wouldn't be paying for with their rewards I don't understand.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

ShawnC13 — Wed, 01 Dec 2021 23:14:44 GMT

@darlicious wrote:
@computergeek541
Except what the CSA's have been instructed to do and what they have done recently are two different matters.

Why is it you are happy to give your opinion that pm is not being competitive with its plans but when the CSA's have made exceptions for customers you won't even put your foot in the door for a loyal customer?

@darlicious, the information that has been provided is the information we as Oracles get directly from PM when we ask the questions. So is this CSA going against the PM Policy, and if so why? I personally won't direct people to ask an employee to go against the policy.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 23:24:40 GMT

@ShawnC13

Pm has lots of policies that they regularily make exceptions to....I don't often tell customers to contact customer support unless it's absolutely necessary or I think it may...and I say may...be possible that an exception will be made.

How many members constantly suggest a customer contact customer support for a refund when they know there is a strict no refund policy? Its suggested all the time. The case a few weeks ago was the difference between losing a customer/account to Rogers or keeping them. Pm made the exception to keep the customer. I'm not saying this is the case here but it's a similar circumstance. Shouldn't we give pm the opportunity to make that decision themselves rather than saying no it's 100% not possible? Its 99.99% not possible but there is a glimmer of hope.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

ShawnC13 — Wed, 01 Dec 2021 23:42:42 GMT

@darlicious wrote:
@ShawnC13
Pm has lots of policies that they regularily make exceptions to....I don't often tell customers to contact customer support unless it's absolutely necessary or I think it may...and I say may...be possible that an exception will be made.

How many members constantly suggest a customer contact customer support for a refund when they know there is a strict no refund policy? Its suggested all the time. The case a few weeks ago was the difference between losing a customer/account to Rogers or keeping them. Pm made the exception to keep the customer. I'm not saying this is the case here but it's a similar circumstance. Shouldn't we give pm the opportunity to make that decision themselves rather than saying no it's 100% not possible? Its 99.99% not possible but there is a glimmer of hope.

Is it PM making the decision or just the CSA. What I said and what @computergeek541 provided was what we have been told directly from PM Community managers.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

darlicious — Wed, 01 Dec 2021 23:53:56 GMT

@ShawnC13

That is the question then isn't it?

So you have to follow the policy given to you by pm management. Us regular members are under no obligation to do so....but we are behoven to give the best advice possible on the customers behalf.

Re: Swapping Numbers Between 2 Accounts I control (same person and VISA)

Yummy — Thu, 02 Dec 2021 00:06:24 GMT

Is it a full moon or Jupiter is close by??? Everybody wants to fight on Dec. 1st. I guess it is caused by all those extremely annoying 'holiday' songs playing everywhere... No wonder...

Relax guys.