topic Re: Transfer fail in Get Support

Transfer fail

Krisha1 — Wed, 21 Aug 2024 20:11:39 GMT

It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.

Re: Transfer fail

computergeek541 — Wed, 21 Aug 2024 20:11:29 GMT

@Krisha1 wrote:
It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.

Please contact a Public Mobile customer support agent using the chatbot to get this fixed: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Transfer fail

BKNS27 — Wed, 21 Aug 2024 20:20:10 GMT

@Krisha1

Alway better to use your old account number rather than the IMEI.

Just have to wait for an agent to pm you back. If you have the account number use it when you are with an agent.

Re: Transfer fail

computergeek541 — Thu, 22 Aug 2024 02:48:56 GMT