topic Re: Failed Calls in Get Support

Failed Calls

PayPay — Wed, 21 Aug 2024 18:10:17 GMT

Hello,

My daughters phone is unable to make a call or answer calls. It just drops. Any suggestions on how to fix this?

Re: Failed Calls

will13am — Wed, 21 Aug 2024 18:11:41 GMT

@PayPay , are you located in Western Canada? There was reports of calling problems recently. Maybe the problem is still being worked on. Try rebooting the phone or toggling airplane mode.

Re: Failed Calls

slusagm — Wed, 21 Aug 2024 18:12:46 GMT

it worked before?

try to reboot it first. try Reset All networks

If you can , test her sim on your phone

Last, you need to ask PM to help

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed Calls

PayPay — Wed, 21 Aug 2024 18:14:52 GMT

We are in Ottawa. I tired rebooting and toggling the airplane mode as well as spoke with iphone support and had it fixed for less than a day.

Re: Failed Calls

slusagm — Wed, 21 Aug 2024 18:20:28 GMT

so, it is fixed now by iPhone support? what was the problem?

Re: Failed Calls

eddieO — Wed, 21 Aug 2024 18:25:50 GMT

@PayPay try the SIM card in another phone, if the problem continues you should contact an agent by clicking on the orange circle bottom right of your screen and type: Customer Support Agent. They might be able to do an account refresh or reprovision your SIM card

Re: Failed Calls

PayPay — Wed, 21 Aug 2024 18:27:39 GMT

it's been giving issue for some time now but it worked before. this started within the last month or so. I do have a ticket in and waiting.

we also tried all the suggestions you said as well and it's still not working

Re: Failed Calls

slusagm — Wed, 21 Aug 2024 18:28:50 GMT

But you use PM too and it works on yours? you have an iPhone too? did you try swap the sim card and test?

Re: Failed Calls

PayPay — Wed, 21 Aug 2024 18:31:24 GMT

no it's not fixed, I'm waiting for a response back.

Re: Failed Calls

PayPay — Wed, 21 Aug 2024 18:35:27 GMT

I don't use PM. I can't change sim cards as my phone is a company phone