Billing

sondydupont — Wed, 21 Aug 2024 18:15:24 GMT

Hello,

I used to have the $25 plan.

Because I had this phone for many years plus my referrals. I used to pay after all applicable rewards, $19.55 per month, tax included.

Without changing my plan. Since May 2024, I have been paying $28.74, tax included. I only see that now because I go through my payments quarterly. Can someone please let me know what happened?
Thank you.

Re: Billing

slusagm — Wed, 21 Aug 2024 18:17:36 GMT

because PM moved everyone onto Public Points. You no longer get the saving when you renew. with the new rewards system, you pay full amount, but earn 5% back in points. Collect 15 points and redeem for a $15 bill credit

Re: Billing

softech — Wed, 21 Aug 2024 18:20:29 GMT

@sondydupont

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

topic Billing in Get Support

Billing

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Re: Billing