topic Re: Lost my phone in Get Support

Lost my phone

Mackenzie6225 — Wed, 21 Aug 2024 18:42:08 GMT

How can i track where my phone is

Re: Lost my phone

BKNS27 — Wed, 21 Aug 2024 12:53:59 GMT

@Mackenzie6225

Yes, login to your phone account and go to Find My.

Re: Lost my phone

softech — Wed, 21 Aug 2024 12:59:29 GMT

@Mackenzie6225

Carrier won't help you with that, but you can use the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/
(how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone
Samsung: https://findmymobile.samsung.com/
(how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

Lost phone

Mackenzie6225 — Wed, 21 Aug 2024 17:53:22 GMT

Can i change my sim card

Re: Lost phone

slusagm — Wed, 21 Aug 2024 17:55:05 GMT

yes, you can

First buy a physical Public Mobile sim from Telus or Koodo store or from Amazon.

when you have the sim, you can try login My Account (remember to use email to receive 2FA code: click Didn't receive code and then Send email). Go to Profile page and you can update the sim card number to the new one

if too much trouble or you cannot login, message PM here and they will update the sim card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost my phone

Mackenzie6225 — Wed, 21 Aug 2024 17:55:36 GMT

Can i transfer my number to a new sim card that i already have?

Re: Lost my phone

slusagm — Wed, 21 Aug 2024 17:57:07 GMT

yes, of course you can. that is how you can get a new sim card but keep the same phone number

Re: Lost my phone

Mackenzie6225 — Wed, 21 Aug 2024 17:58:09 GMT

Can you please explain step bu step or let me k ow how to find your post?

Re: Lost my phone

slusagm — Wed, 21 Aug 2024 18:02:15 GMT

@Mackenzie6225 wrote:
Can you please explain step bu step or let me k ow how to find your post?

@Mackenzie6225

here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone/m-p/1244458/highlight/true#M859413

oh, i got mixed up too , you have multiple posts started. But i think PM merged them back