topic Re: Having trouble with Activation in Get Support

Having trouble with Activation

atkwai — Tue, 04 Jan 2022 21:11:39 GMT

I'm on the step of entering my number to be transferred.

In the screen shot below I have removed my personal information from the text fields.

I put in my Wind Mobile account number at the top field,

the "alternate number" to best of my knowledge (my wife's cell number)

And my full name in the Authorization name field.

It won't let me through.

Thanks

Re: Having trouble with Activation

computergeek541 — Tue, 01 Nov 2016 20:04:03 GMT

The alernate phone number can be any number. It is just a phone number for Public Mobile to contact you at should they need to phone you to talk about the port request.

As for the error message, I think that it could be a website glitch and it might work if you try later.

Re: Having trouble with Activation

atkwai — Tue, 01 Nov 2016 20:08:20 GMT

i will try again in 2 hours then.

Thanks for now.

Re: Having trouble with Activation

daredogg — Tue, 01 Nov 2016 20:22:19 GMT

@atkwai it's something about the order you click the authorization confirmation box. Try clicking it first, then fill out the information. I saw that workaround mentioned in the forums today.

Re: Having trouble with Activation

atkwai — Tue, 01 Nov 2016 22:59:31 GMT

thanks it worked

Re: Having trouble with Activation

daredogg — Tue, 01 Nov 2016 23:45:40 GMT

Glad to hear @atkwai