New Activation

Chahrazed — Fri, 23 Aug 2024 14:09:51 GMT

i want to change from Fido to Public Mobile

how can I do it and get my SIM card ?

thank you

Re: Nouveau client

softech — Wed, 21 Aug 2024 11:25:55 GMT

You want to first confirm your number is eligible to port into PM first here:

Confirm your number is eligible to port into PM (it is a Koodo site because both Koodo and PM use the same Telus system):
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Then, make sure your Fido account is still active. Login to your Fido account and make note of the account number

Next, get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free 7 to 10 days Shipping)

Once you have the sim card, activate your account by using the PM app (preferred way) or online on PM web site - https://www.publicmobile.ca/plans , pick a plan and click Subscribe. (Please note you can start from the site but you will still need to download the app to complete the activation after the payment step).
After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and your Fido account number os the porting info.

Once activation is completed , still have the Fido sim card in your phone. Fido will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Enjoy!!

topic New Activation in Get Support

New Activation

Re: Nouveau client