topic Payment issues in Get Support

Payment issues

Jodi12 — Tue, 20 Aug 2024 18:27:12 GMT

I made a payment, it says on my bank statement the money was taken out but my account is still suspended and is still asking for the full payment. Anyone else have this issue or know how to fix it?

Re: Payment issues

EB0 — Tue, 20 Aug 2024 21:26:35 GMT

@Jodi12

How did you make the payment?

you can’t bill payment from your bank account to public mobile

You need to use a credit card or visa debit card and use website or App.

Re: Payment issues

Jodi12 — Tue, 27 Aug 2024 20:55:33 GMT

I used my visa debit. My bank is involved now so hopefully all will be resolved thank you for the help 🙂

Re: Payment issues

computergeek541 — Tue, 27 Aug 2024 21:00:47 GMT

@Jodi12 wrote:
I used my visa debit. My bank is involved now so hopefully all will be resolved thank you for the help 🙂

Did you ask your bank for a chargeback? A payment reversal would mean that Public Mobile will forbid credit cards and visa debit/mastercard debit cards to be used on your account. When there's a payment dispute, customers are to contact the merchant first unless there is no actual prior business relationship. Some card issuers wil even go as far as refusing to open a payment dispute unless the customer has first tried resolving this with the merchant.