topic Activation Failed in Get Support

Activation Failed

TK — Tue, 04 Jan 2022 21:11:36 GMT

Activation failed at second step

Empty drop down menu to select local calling area.

I tried 4 computers, 3 OS, 2 browser, cleaning cach, all failed at second step.

I cannot select local calling area

Re: Activation Failed

TK — Wed, 02 Nov 2016 02:36:32 GMT

Absolutely rediculous,

I tried a few more times. Windows, androids, smartphone, tablette, IE, Chrome... nothing.

I cannot pass step 2 of activation. Drop down menu is blank. I cannot choose local area code. With android tablette the menu is even greyed.

Re: Activation Failed

Shazia_K — Wed, 02 Nov 2016 16:29:37 GMT

Hello @TK,

I'm really sorry to hear about your experience with the activation form,

I did receive a private message from you, please allow a short time and I will get back to you.

Thanks,

Shazia

Re:My Plan Did Not Convert From 90 Days 6 GB to 90 Days 12 GB

phtsl — Wed, 02 Nov 2016 16:45:50 GMT

Hello,

I hope I can receive some help.

On October 26, 2016, I set to change my plan to the 90 days 12 GB plan, from my old 90 days 6 GB plan, to take advantage of the Fall promotion. I had confirmation that the change would occur on my renewal day. However, my account plan stays to my old 90 days 6 GB plan. My new plan should include: - 12GB Data - Unlimited Provincial Talk - Unlimited International Text.

Today was my renewal day (November 2, 2016).

Re: Re:My Plan Did Not Convert From 90 Days 6 GB to 90 Days 12 GB

TK — Wed, 02 Nov 2016 18:04:39 GMT

@phtsl

Hi, only a moderator can help you, as they have access to your account. Please send a private message to @Shazia_K.