topic Re: website in Get Support

website

keytone — Wed, 21 Aug 2024 00:00:01 GMT

Trying to activate a new line for my father and have done everything and I am on the last step which is to access the public mobile site on the app on his phone. I have entered his account name and password and the screen says checking your session and has a circle that just keeps going (been doing this for over 15 minutes now) and will not load homepage. I even tried to login on my computer to my own account and am having the same problem. Is the site down ?

08-20-2024

Re: website

HALIMACS — Wed, 21 Aug 2024 00:04:43 GMT

@keytone

Try uninstalling the PM App, and reinstalling it, then try again.

Re: website

Chalupa_Batman — Wed, 21 Aug 2024 00:17:09 GMT

Quick question @keytone

You are using the term "Site". Are you using the website via the phones internet browser or are you using the Public Mobile App? To me, it sounds like you're using the browser on the phone when you should be using the app to sign him up.

Re: website

slusagm — Wed, 21 Aug 2024 00:36:31 GMT

so, you are in the last step, after phone number choosing or porting? if you are at that stage, you need PM to help to finalize the activation. You won't be able to open proper Chatbot ticket with his account, so please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: website

computergeek541 — Wed, 21 Aug 2024 02:15:58 GMT

There's no need to repeat the same information provided more than 2 hours earlier.