topic Re: services on hold? in Get Support

services on hold?

vickyhontas — Tue, 20 Aug 2024 21:22:25 GMT

I got a notification from public mobile saying: "Your services are on hold" I have paid without missing a month, why am I getting this message?

will13am — Tue, 20 Aug 2024 21:30:31 GMT

@vickyhontas , is your service actually suspended? If everything is working, don't worry about the errant notification.

EB0 — Tue, 20 Aug 2024 21:30:55 GMT

It could be a cache issue, if your service is working, calls, messages and data, you can ignore this message.

You can check again tomorrow from the app, or clean browser cache, restart your phone and try again.

vickyhontas — Tue, 20 Aug 2024 21:32:31 GMT

@EB0 @will13am I can call but no one can call me back, it goes straight to voice mail

EB0 — Tue, 20 Aug 2024 21:41:17 GMT

If you can make calls, it means your service is working

try to restart your phone, it may fix this issue

it’s better to submit a ticket with CS Agent using this Chatbot link

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message