topic Re: Unable to login to my account in Get Support

Unable to login to my account

Zenith — Tue, 13 Aug 2024 20:02:20 GMT

I have tried every option I can think of to login to my account. But the app always wants to send the verification code to another phone number ( which was the original number before I ported my current number from another provider ) Plus, trying to get the code sent to my email does not work either.

What is up with that? And how can I reset all that if there are no options to do so. Since there is no one I can talk to to guide or fix the issue.

My main concern is to update my payment method and there's just no way to do it.

Somebody Pleeeaze help.

Re: Unable to login to my account

Handy1 — Tue, 13 Aug 2024 19:31:53 GMT

@Zenith Send direct message to support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to login to my account

Zenith — Tue, 13 Aug 2024 19:37:25 GMT

Thank you. I will try that. Hopefully someone will respond.

Thanks for your help.

Re: Unable to login to my account

eddieO — Tue, 13 Aug 2024 19:46:35 GMT

@Zenith, you mentioned trying to log in through the PM app, have you tried through the website as well? On the app side you can also try clearing the app data and then try logging back in

Re: Unable to login to my account

Zenith — Tue, 13 Aug 2024 19:48:30 GMT

Actually yes. Neither option works🤔

Re: Unable to login to my account

will13am — Tue, 13 Aug 2024 20:20:53 GMT

@Zenith , you should be able to request the 2FA to be sent to email by using the resend code option. Make sure to edit your eversafe ID on the profile tab of the account to sync the phone number that is used for 2FA.

Re: Unable to login to my account

Zenith — Tue, 13 Aug 2024 20:26:55 GMT

Can't edit eversafe ID since I'm unable to get into it to begin with. And tried a hundred times to get 2FA sent to email and it just won't work either.

Trying to get CSA to help out. Waiting on a solution from their side. If one happens to come by.

Tnx @will13am

Re: Unable to login to my account

will13am — Tue, 13 Aug 2024 20:29:48 GMT

@Zenith wrote:
Can't edit eversafe ID since I'm unable to get into it to begin with. And tried a hundred times to get 2FA sent to email and it just won't work either.
Trying to get CSA to help out. Waiting on a solution from their side. If one happens to come by.
Tnx @will13am

Strange that 2FA to email is not working. Anyway, once support helps you obtain access to the online account, be sure to check all the eversafe ID credentials.

Re: Unable to login to my account

Zenith — Tue, 13 Aug 2024 20:34:07 GMT

Yes, I agree that neither option will work. Plus i will post the answer here if one happens to work.

Re: Unable to login to my account

Zenith2020 — Tue, 20 Aug 2024 21:15:45 GMT

Thanks to all.

They did get back to me with a solution. Glad to say it worked.