topic Re: Cancel my sim card order in Get Support

Cancel my sim card order

NORMANA — Tue, 20 Aug 2024 16:59:13 GMT

Public Mobile is too complicated and the app is not functional. I want to cancel my order as I am no longer interested in switching to Public Mobile.

Re: Cancel my sim card order

JRod — Sun, 22 Oct 2023 23:37:14 GMT

@NORMANA

Everyone on the forums here are customers just like you so unfortunately we cannot cancel your SIM card for you. But you can message customer service and request for your order to be cancelled.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Cancel my sim card order

NORMANA — Sun, 22 Oct 2023 23:40:38 GMT

Awesome, thank you for your response. I was a bit confused as how to get in touch with customer care.

Re: Cancel my sim card order

Ramhormoz — Tue, 20 Aug 2024 16:42:41 GMT

me too, I am going to cancel my order because their system is too slow.

Re: Cancel my sim card order

computergeek541 — Tue, 20 Aug 2024 17:00:25 GMT

@Ramhormoz wrote:
me too, I am going to cancel my order because their system is too slow.

Please remember that Public Mobile does not offer refunds as all plan and SIM card sales are final. While there are sometimes exceptions made on a case by case basis, refunds aren't guaranteed.