topic Re: Payment did not happen??? in Get Support

Payment did not happen???

Grinch — Tue, 20 Aug 2024 16:05:00 GMT

How does this happen?. It's kind of forcing me to change subscription as I have ?? in my shopping basket!!

I did not put on hold....and have no idea on how to do either.

I did the pay now...and nothing happened.

Any advice?

Or is this a new (miss)message that is just saying they have not processed my payment yet????

Sansan — Tue, 20 Aug 2024 16:11:14 GMT

@Grinch can you make/ receive calls?

If so just ignore.

Refresh site and try and see what message says.

will13am — Tue, 20 Aug 2024 16:11:29 GMT

@Grinch , try checking your account after clearing app data. See if the problem goes away.

Grinch — Tue, 20 Aug 2024 16:27:01 GMT

Phone still works.

I never use the app vs my desktop. I only access the account once or twice a month. I did look at the app though.

Apps says.

Subscribe now with a current plan - it shows my 15 plan

Subscribe now with a new plan - not doing that

Update payment information. My card is up to date and I have $30 in my balance.

I have health issues...I need phone to work...and this message is not helping.

Sansan — Tue, 20 Aug 2024 16:39:15 GMT

@Grinch I understand sometimes there are messages which can cause anxiety. Try not to let them bother you.

slusagm — Tue, 20 Aug 2024 16:41:28 GMT

you used the app? try logoff and re-login

Grinch — Tue, 20 Aug 2024 19:28:36 GMT

App was logged off. then logged in...same stuff.

I use my desktop to logon.

Just wondering if this has anything to do with the fact that today is my renewal date??

Grinch — Tue, 20 Aug 2024 20:42:40 GMT

CS_Agent fixed it for me very quickly. Excellent service...what can I say!!!

System glitch.