topic Re: Aug 19/2024 No cell service in Cranbrook BC - is there an outage? in Get Support

Western Canada Network Outage, August 19, 2024

computergeek541 — Tue, 20 Aug 2024 04:47:05 GMT

For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.

Re: Unable to make and receive calls

eddieO — Mon, 19 Aug 2024 12:24:49 GMT

@Boby_Desuza are you getting any error message? Is texting and data still working? Try logging into your account to see if it is still active as maybe a payment did not go through. Do you have another cell phone that you can pop your SIM card in to see if it is working?

Every time I call out, the call hangs up before dialing

Kittycat3 — Mon, 19 Aug 2024 20:26:32 GMT

Re: Every time I call out, the call hangs up before dialing

will13am — Mon, 19 Aug 2024 14:02:26 GMT

@Kittycat3 , this a recent issue or persistent? Are you getting decent signal strength during the call? Does it happen everywhere or just certain locations? Have you tried rebooting your phone?

Re: Unable to make and receive calls

Dunkman — Mon, 19 Aug 2024 14:02:49 GMT

@Boby_Desuza

More details would be helpful. With more details, community members (customers like yourself)can offer more troubleshooting advice.

Did talk work before and suddenly stopped working? Does text and data work? Is your account status active versus suspended?

Might be an outage in your area.

Check this link:

https://www.telus.com/en/qc/outages

P.S. I will move this thread to the Support section to gain more visibility and help.

Re: Every time I call out, the call hangs up before dialing

slusagm — Mon, 19 Aug 2024 14:03:41 GMT

but can you receive calls? data work?

try reboot the phone and try reset all networks and try your sim card in another phone

and you have that problem everywhere? or just some particular places like your home?

if you cannot make it work after trying above, you need to ask PM. You can open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Every time I call out, the call hangs up before dialing

Kittycat3 — Mon, 19 Aug 2024 14:04:32 GMT

This is recent. I have rebooted my phone. I can re everything calls but cannot dial ot. It says call ended as soon as I dial out

Re: Every time I call out, the call hangs up before dialing

slusagm — Mon, 19 Aug 2024 14:08:31 GMT

Try also calling with a 1 in front of the 10 digits , or calling without if you have been calling with the 1

and you tried calling different numbers, right?

Re: Every time I call out, the call hangs up before dialing

Kittycat3 — Mon, 19 Aug 2024 14:11:31 GMT

Yes I tried several. Some local, some long distance. I can receive call, but I am not able to call out. It says call ended before it dials out

Re: Can’t sent texts to new contacts

slusagm — Mon, 19 Aug 2024 14:11:35 GMT

I am confused. You said your phone is totally dead and then you talk about can't text. So, can you even turn on your phone?

Re: Every time I call out, the call hangs up before dialing

slusagm — Mon, 19 Aug 2024 14:13:05 GMT

better to try your sim in another phone if possible

and of course, ask PM to check. They might be able to reset the service on the system and it would fix it

Re: Every time I call out, the call hangs up before dialing

Dunkman — Mon, 19 Aug 2024 14:13:31 GMT

@Kittycat3

@Kittycat3 wrote:
Yes I tried several. Some local, some long distance. I can receive call, but I am not able to call out. It says call ended before it dials out

What about texting? data?

Might be an outage in your area:

https://www.telus.com/en/qc/outages

Re: Every time I call out, the call hangs up before dialing

Saffire0 — Mon, 19 Aug 2024 14:24:46 GMT

Mine is doing the same this morning. Must be some kind of outage.

Re: Every time I call out, the call hangs up before dialing

slusagm — Mon, 19 Aug 2024 14:29:23 GMT

@Saffire0

open ticket with PM as well so they are aware

Cannot make or receive phone calls

Ttran0109 — Mon, 19 Aug 2024 14:41:52 GMT

PLEASE HELP

I cannot make phone calls but still can send/receive text messages.

I put my SIM card in my husband's phone and it still cannot make call or receive call.

I put my husband's SIM card in my phone and the phone is working.

I reset network setting on my phone and it still does not work. My account is good.

Can you please check if my number is working ?

Thanks

Re: Cannot make or receive phone calls

slusagm — Mon, 19 Aug 2024 14:43:41 GMT

there are at least 2 posts today about voice problem. But for them, they can receive call just not able to make the calls.

I think you tried everything you can. So, please ask PM to help. Open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make or receive phone calls

Ttran0109 — Mon, 19 Aug 2024 14:50:33 GMT

Thank you!

I sent a message using the link you sent.

Re: Cannot make or receive phone calls

Sully1 — Mon, 19 Aug 2024 15:10:55 GMT

We have two phones and neither can dial out or receive calls. Outbound drops immediately and inbound callers get busy signal.

SMS and data are working fine.

Re: Cannot make or receive phone calls

hollyhowes — Mon, 19 Aug 2024 15:11:17 GMT

Same issue for me. Calls are coming in, but I can't make calls out. Will continue to follow and post an update if I receive new information.

Re: Cannot make or receive phone calls

slusagm — Mon, 19 Aug 2024 15:12:38 GMT

@Sully1 @hollyhowes

please open ticket with PM so they are aware and hopefully fix it quicker