topic Re: Cancel Enrollment due to Phone Incompatibility in Get Support

Cancel Enrollment due to Phone Incompatibility

Gkdefineds — Tue, 20 Aug 2024 02:30:11 GMT

Is this possible? I'm on the activation screen for the past week or so and would like to cancel enrollment in service and get a refund.

Re: Cancel Enrollment due to Phone Incompatibility

slusagm — Tue, 20 Aug 2024 02:27:21 GMT

was that esim issue?

but yes, it is possible to cancel, just message PM , and maybe before you cancel , ask them what they can help with the incompatibility issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Enrollment due to Phone Incompatibility

eddieO — Tue, 20 Aug 2024 02:28:38 GMT

@Gkdefineds you might be able to do that but you will need to reach out to a customer support agent by clicking on the orange round circle in the bottom right of your screen and type: Customer Support Agent

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Did you want to try telling us what message you are getting or where you are stuck on? We might be able to help if you are still willing to try

Re: Cancel Enrollment due to Phone Incompatibility

computergeek541 — Tue, 20 Aug 2024 02:29:58 GMT

@Gkdefineds wrote:
Is this possible? I'm on the activation screen for the past week or so and would like to cancel enrollment in service and get a refund.

Officailly, the policy is no refunds. Which phone model do you have? As for the activation screen, what error message are you receiving? In cases of an eSIM not working on a device, Public Mobile can provide a physical SIM card to use instead. Please open a ticket using the chatbot and ask a Public Mobile customer support agent for hlep: https://widget.telus.tiia.ai/publicmobile/publicmobile.html