topic Re: Purchase refund in Get Support

Purchase refund

natatat — Tue, 20 Aug 2024 00:40:51 GMT

Hi,

please refund my subscription purchase as I received a message that my phone is not compatible with the public mobile eSIM card. I couldn't complete the activation process on my phone.

Thanks

Re: Purchase refund

hairbag1 — Tue, 20 Aug 2024 00:42:06 GMT

@natatat

why not just get PM to send you a normal hard sim OR get to Mobile Klinik in your area as they usually sell the PM sims too.

Re: Purchase refund

slusagm — Tue, 20 Aug 2024 00:43:30 GMT

what phone you have? sometimes it is a false negative. Check with PM first, they might be able to help. Or they can help you to change to physical sim

open a ticket with them first
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchase refund

Andy85 — Tue, 20 Aug 2024 00:45:44 GMT

Hi @natatat,

I would suggest reaching out to Customer support with your request. Here is the link to reach out to them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. That said, have you considered purchasing an actual hard SIM card instead of an eSIM? That could be the ideal solution for you.