topic Re: Pixel 3a suddenly unable to make any outgoing calls in Get Support

Pixel 3a suddenly unable to make any outgoing calls

Jun4749 — Tue, 20 Aug 2024 01:42:15 GMT

My wife and I both use a Pixel 3a and are subscribed to Public Mobile plans. There are no outstanding balances or any issues with our payment on the accounts.

We are suddenly unable to make any outgoing calls on our Pixel 3a phones today. We can still send and receive text messages (SMS), our mobile data seems to be working fine, and we can receive phone calls from others. We just cannot make any outgoing phone calls using either Pixel 3a devices.

We tried using our daughter's phone (Pixel 7) with our SIM cards and on her phone, and we can make outgoing calls from her device.

Was there any recent update that may have broken the Pixel 3a's ability to make outgoing phone calls?

We have also tried restarting both phones, removing the SIM for a period of time, and changing it from LTE to 3G, and clearing the cache on the phone app. The issue still persists.

Re: Pixel 3a suddenly unable to make any outgoing calls

hairbag1 — Tue, 20 Aug 2024 00:38:01 GMT

@Jun4749

iot's not just you having that issue...the entire Telus network seems to be experiencing some sort of upset and calling is limited right now. Keep watching the forum for updates.

Re: Pixel 3a suddenly unable to make any outgoing calls

slusagm — Tue, 20 Aug 2024 00:38:13 GMT

it's not your phone problem but it is a Telus problem

are you in the Western province?

many had issue since this morning as well
https://productioncommunity.publicmobile.ca/t5/Get-Support/Alberta-Voice-problem/m-p/1243328#M858105

but some said the issue is resolved

if you still have the problem, ask PM to check

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pixel 3a suddenly unable to make any outgoing calls

bitman1 — Tue, 20 Aug 2024 01:09:24 GMT

Mine went the same today.