topic Re: Call forward in Get Support

Call forward

NLD — Mon, 19 Aug 2024 22:08:26 GMT

I am out of the country and trying to call forward my public mobile number to another Canadian number. I keep getting error message. Can they do this in support for me?

Re: Call forward

will13am — Mon, 19 Aug 2024 21:58:22 GMT

@NLD , call forwarding can only be set when your phone is connected to the network in Canada. Sorry.

Re: Call forward

NLD — Mon, 19 Aug 2024 22:04:26 GMT

Can someone from admin set it you can't tell me you have to wait till I am back in Canada to set it

Re: Call forward

NLD — Mon, 19 Aug 2024 22:03:52 GMT

Or how about through a vpn?

Re: Call forward

computergeek541 — Mon, 19 Aug 2024 22:04:50 GMT

@NLD wrote:
Or how about through a vpn?

VPN is unrelated to phone call services.

Re: Call forward

computergeek541 — Mon, 19 Aug 2024 22:07:16 GMT

@NLD wrote:
Can someone from admin set it you can't tell me you have to wait till I am back in Canada to set it

This isn't something that customer service would need to be contacted about. @will13am is fully correct that call forwarding must be set up while using the Public Mobile network. Years ago, carriers would sometimes reset or set up call forwarding for customers through customer service, but eventually they started refusing to do it.

Re: Call forward

will13am — Mon, 19 Aug 2024 22:44:46 GMT

@NLD wrote:
Or how about through a vpn?

@NLD , is your SIM card with your or back in Canada? If it is in Canada, perhaps ask someone who has access to it to do the call forwarding for you. If this call forwarding is absolutely essential, you might be able to have a trusted person obtain a new SIM card and you can do a SIM card update on the account and they can then do the call forwarding for you. This is pretty much the options available.