topic Re: Cannot make any calls but can text message in Get Support

Cannot make any calls but can text message

Atom2023 — Mon, 19 Aug 2024 16:36:35 GMT

Hi,

I cannot make any calls since this morning, but I can text message. My subscription is good, anyone can help me with this?

Re: Cannot make any calls but can text message

Saffire0 — Mon, 19 Aug 2024 16:42:19 GMT

Yes... this is what I received...
"Thanks for reporting this! I have checked and there is a general outage in the western area so right now our support team is working to resolve this asap. We apologie for the situation and we`ll let you know as soon as we have an update!"

Re: Cannot make any calls but can text message

Ernie70 — Mon, 19 Aug 2024 21:28:41 GMT

I have the same problem. Cannot call out but can receive calls. Text works fine both ways.

Re: Cannot make any calls but can text message

slusagm — Mon, 19 Aug 2024 21:30:53 GMT

@Ernie70

yes , there is ongoing problem with voice , especially with calling out

https://productioncommunity.publicmobile.ca/t5/Get-Support/Update-Western-Canada-Voice-problem/td-p/...

you should let PM knows you are one of those affected as well. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437