topic Charged twice today!!! 51.75 in Get Support

Charged twice today!!! 51.75

adaaaa — Mon, 19 Aug 2024 18:52:40 GMT

Hi, to whom it may concern.

Fix my charge.

I will not be robbed by you.

Service providers are not hard to find.

Re: Charged twice today!!! 51.75

slusagm — Mon, 19 Aug 2024 18:55:18 GMT

sometimes a "duplicated" charges in fact a misunderstanding. The duplicated one could be just a pending one and will be dropped off from the credit card after a day or two. Check with your credit card first and see if one just a pending one

if both are posted transaction, then ask PM to check and refund. You will just need to open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice today!!! 51.75

eddieO — Mon, 19 Aug 2024 19:06:05 GMT

@adaaaa try going into your PM account (app or website) and confirm under payment history if you are still seeing additional charges. It's more than likely what @slusagm has suggested with a pending charge on the credit card account that usually drops off after 24 hours or so. If it's a real error than a CS_agent can fix it for you